If I Cancel Frontier Internet Can I Keep My Email Address

How to cancel Cancellation fees Equipment fees FAQ

Frontier is i of the most difficult cyberspace services to cancel, since they but allow you to schedule cancellations past phone.

They also require you to render equipment by mail, rather than simple store drop-offs.

On top of that, they're 1 of the just major providers left who however charges a cancellation fee ($9.99 beyond the lath), in addition to any fees created by missing equipment or late payments.

I put this page together to walk you through the procedure stride-by-step, so y'all tin cancel Borderland without using more fourth dimension and money than is admittedly required.

Quick tips

• Borderland only allows cancellation past phone, you cannot abolish in-shop or online.
• Frontier does not prorate terminal bills, meaning you volition pay the total final month even if you motion in the middle of your billing period.
• Frontier charges a $9.99 cancellation fee on final bills. You'll encounter information technology as a "residential broadband processing fee" on your final statement, unless y'all're cancelling within their 30-twenty-four hours guarantee.
• Equipment must exist returned past mail (UPS). In-store drop-off is not permitted.
• Actress fees are included in your last autopay draft. If yous're expecting a dispute with them, consider disconnecting autopay and so you can review the final bill for errors earlier paying.

Frontier cancellation fees

Most customers but pay the standard $nine.99 disconnect fee. Other fees here are related to missing equipment or contracts (contracts phased out as of 2021, just relevant to legacy plan customers).

Fee	Corporeality
Counterfoil fee	$nine.99
Maximum Early on Termination Fee	$400
Equipment replacement fees	$100–200 per item

1. Check for argument balances and contract

Before you do annihilation, it'due south worth checking your online business relationship for 2 potential problems:

1. Existing balances or fees not yet paid
2. A contract term on your plan

It's easier to cancel if you take care of these first, particularly if there'due south a dispute about the fee corporeality; Frontier will exist more likely to reach a resolution with an existing customer rather than a customer they know is leaving regardless.

Therefore, I recommend you negotiate down any existing balance before you call in to cancel your service.

Early on termination fees may utilize if you are on a contract term that's not yet expired. Note that this is uncommon as of 2022, since the company phased out most of their bundle and contract plans in 2020.

You should only take an active 1–2 yr contract agreement if you signed up in 2022 for a bundle plan, or if you take small business service (in which case the fee will be substantially higher).

Here'southward a quick breakup of Frontier's early on termination fees by program type:

Unlike most cablevision companies, Spectrum plans are contract-costless, which means you won't be on the hook for early on termination fees. Yet, you lot may all the same see fees related to equipment and other services.

Plan type	Contract requirement	Termination fee
Cyberspace-only	No contract starting 2020	Free
Television set bundles	Contract (plans phased out every bit of 2021)	Free
Phone bundles	No contract	Free

two. Phone call and schedule counterfoil date

Cancelling Frontier by telephone tin be a bit of a headache, since agents sometimes go bonuses if they convince you to change plans or transfer service rather than cancel outright.

I recommend you lot schedule well-nigh twenty minutes for this call. Information technology'll only take longer than that if you allow them to suck y'all into their "upgrade or change services" script, which y'all can override if yous are persistent:

1. Call 1–866–786–6693 between 9AM–2PM Monday-Fri, or schedule a telephone call using their call scheduler.
2. Request to cancel your service; this will put you through to a memory specialist.
3. Regardless of the script they first, but continue repeating that you're moving out of the Frontier service surface area and you demand to schedule a counterfoil.
4. If they keep pushing on upgrades or Telly, simply say "I'm moving to Ireland" or another random country of your choice, to go them off the script. At this indicate they are allowed to stop selling and simply schedule the counterfoil.
5. Gear up a specific engagement for service to cease; recall that regardless of your last day of service, you'll be billed for the entire last calendar month of service (they will not prorate final bills).
6. Get an email receipt or confirmation number to ensure you tin prove the cancellation was scheduled, if the agent does not file it correctly.
7. Asking a UPS prepaid label for returning your equipment.

3. Optional: remove autopay

As mentioned above, Frontier will auto-draft your bank or card for your final bill, assuming you've been using auto-pay during your fourth dimension a subscriber.

This is fine if you trust them to get the concluding amount right. However, Frontier is known to have some bug operationally due to their ongoing defalcation as a company — so I would recommend disconnecting autopay and then that you tin review the final bill before submitting a payment.

4. Return equipment by UPS

Although Frontier has many storefronts in their service surface area, they oddly do not permit cancellation or equipment drib-offs in person. Therefore, yous'll have to do it by UPS.

UPS is the only fashion to render Frontier equipment at this time. You'll receive a pre-paid label and boxing by mail service as role of the cancellation process — you tin can expect it'll take nearly a week for it to get in at your address.

You can also request it be sent to you via their site, if it was skipped on your counterfoil phone call.

Note: When returning Fios equipment, the ONT (white plastic cobweb concluding) on the side of your house does *not* need to be returned. That is permanent and not part of your leased equipment.

If your equipment is not returned within 30 days of your counterfoil date, you'll exist subject to full equipment replacement fees.

With that in mind, I recommend that you call and confirm the equipment is all deemed for after your final bill. If you lot have ane of their legacy TV plans, in that location can exist quite a fleck of equipment involved betwixt set-tiptop boxes, receivers, and etc; it's easy for one item to go missing.

5. Bank check final argument for unexpected fees

You should receive a last bill on your regular billing date, which may be several days afterward you lot actual counterfoil date. If you lot don't receive a neb by then, you lot should be able to log in and admission it through your online account.

Frontier equipment replacement fees

These equipment replacement fee estimates are based on Frontier's rate canvass, but actual fees vary by hardware type and location. Annotation that these fees are charged if yous render equipment later than 30 days later cancelling.

Equipment type	Example replacement fee
Router	$100+
Gear up-Top Box	$100
DVR	$200

How to Downgrade or Change Borderland Service

Borderland plan changes tin can exist done by phone. They will permit yous to make plan upgrades, such every bit increasing your internet speed and cost, fully online or in-store. Downgrades and service removals, such as removing a landline phone from your internet package, must be done by phone.

Plan Upgrades: If yous'd similar to increase your net plan, yous can do then fully online. In most cases, this will not involve new equipment, since the gateway used on cobweb plans is capable of treatment low-stop equally well as high-end plan speeds.

Plan Downgrades: Frontier discourages downgrades by only allowing them to be done over the phone. This is common with internet companies — it's designed that mode then that an agent has a chance to try and talk you into increasing your plan instead.

In some cases, equipment might demand to be swapped out when you change a plan. If this is the case, they'll automatically send y'all a prepaid shipping label along with the new equipment by UPS. This generally takes near a week.

Why is cancelling Frontier so hard?

Borderland has some of the worse customer service ratings in the internet service industry on consumer scoring systems like ACSI, which is pretty impressive considering they're competing with poorly-regarded brands like Comcast and AT&T.

The reason for this — and why they make cancellation so difficult and expensive — is that the company has been undergoing bankruptcy for the past year, starting in 2020.¹

The bankruptcy proceedings have revealed that Borderland has been purposefully cutting costs and reducing investments in network and customer service improvements for years, as part of a push to drive curt-term profits.²

In fact, things got so bad that they've recently sold off their entire network in the Pacific Northwest to a company called Ziply Fiber³, who is already investing $500 1000000 in network improvements to "make clean up the mess" and get customers back on board.

It'south not yet clear if Frontier will sell off more than network as part of their debt restructuring, but for now, customers need to be extra careful when dealing with Borderland billing, since the company is publicly struggling to keep rails of operations and has a strong incentive to squeeze every bit much money out of customers as possible, every bit they make their mode out the door.

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Oft Asked Questions

Does Frontier internet take a satisfaction guarantee?

Borderland has a 30-mean solar day satisfaction guarantee. Customers who abolish in the showtime thirty days are exempt from their standard $ix.99 cancellation fee, and can be refunded for the start calendar month of service.

Does Frontier prorate final internet bills?

Frontier no longer prorates final bills for customers who cancel cyberspace service. Your concluding bill will account for the entire terminal month of service, even if your counterfoil date is before your regular car-draft date.

What is the Borderland cancellation fee?

Frontier charges a $nine.99 former cancellation fee to customers who cancel internet service. It appears on the final statement as a line detail titled 'residential broadband processing fee.'

Is information technology difficult to cancel Frontier net?

Frontier internet can be time-consuming to cancel, since they do not permit doing so in-store or online. Cancellation has to be done over the phone, with equipment returns being handled exclusively past UPS, which can take 2 weeks one time yous business relationship for the aircraft of pre-paid labels and processing of returned equipment.

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Source: https://www.connectcalifornia.com/internet-service/how-to-cancel-frontier

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